Privacy policy

Effective: January 1, 2020

This Privacy Policy describes how DocuVision collects, uses and discloses information, and what choices you have with respect to the information.

When we refer to “DocuVision”, we mean, DocuVision Inc., the entity that acts as the processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.

Applicability Of This Privacy Policy

This Privacy Policy applies to DocuVision’s products which include the webapp, the API and/or the desktop app (collectively, the “Services”), DocuVision.ai, redacted.ai and other DocuVision websites (collectively, the “Websites”) and other interactions (e.g., customer service inquiries, etc.) you may have with DocuVision. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of DocuVision’s business.

Information We Collect And Receive

DocuVision may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

  • Customer Data. Customers or individuals granted access to the Services by a Customer (“Authorized Users”) submit Customer Data to DocuVision when using the Services.
  • Other Information. DocuVision also collects, generates and/or receives Other Information:
  1. Account Information. To create or update an account, you or your Customer (e.g., your employer) supply DocuVision with an email address, phone number, password, domain and/or similar account details. In addition, Customers may provide DocuVision (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.
  2. Usage Information.
  • Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, DocuVision logs the actions that the person takes whilst using the Services.
  • Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
  • Device information. DocuVision collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
  • Location information. We receive information from you and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. DocuVision may also collect location information from devices in accordance with the consent process provided by your device.
  1. Cookie Information. DocuVision uses cookies and similar technologies in our Websites and Services to help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services.
  2. Third Party Data. DocuVision may receive data about organizations, industries, lists of companies that are customers, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners, or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate-level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
  3. Additional Information Provided to DocuVision. We also receive Other Information when submitted to our Websites or in other ways, such as if you participate in a focus group, contest, activity or event, apply for a job, enroll in a certification program or other educational program hosted by DocuVision or a vendor, request support, interact with our social media accounts or otherwise communicate with DocuVision.

Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information is not provided, we may be unable to provide the Services.

How We Use Information

Customer Data will be used by DocuVision in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. DocuVision is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to the Services, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.

DocuVision uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, DocuVision uses Other Information:

  • To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities, or at an Authorized User’s request.
  • As required by applicable law, legal process or regulation.
  • To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
  • To send emails and other communications. We may send you service, technical and other administrative emails, messages, and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about DocuVision. These are marketing messages so you can control whether you receive them. If you have additional questions about a message you have received from DocuVision please reach out through the contact mechanisms described below.
  • For billing, account management and other administrative matters. DocuVision may need to contact you for invoicing, account management, and similar reasons and we use account data to administer accounts and keep track of billing and payments.
  • To investigate and help prevent security issues and abuse.

If Information is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person, DocuVision may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

Data Retention

DocuVision will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. DocuVision may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for DocuVision to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

How We Share And Disclose Information

This section describes how DocuVision may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and DocuVision does not control how they or any other third parties choose to share or disclose Information.

  • Customer’s Instructions. DocuVision will solely share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and in compliance with applicable law and legal process.
  • Displaying the Services. When an Authorized User submits Other Information, it may be displayed to other Authorized Users in the Services user interface/API. For example, an Authorized User’s name may be displayed as a user in the Services used by the Customer.
  • Collaborating with Others. The Services provide ways for Authorized Users using the Services to collaborate when using the Services. Other Information, such as an Authorized User’s profile Information, may be shared.
  • Customer Access. Owners, administrators, Authorized Users, and other Customer representatives and personnel may be able to access, modify, or restrict access to Other Information. This may include, for example, your employer using Service features to export logs of activity, or accessing or modifying your profile details.
  • Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services, or we may share business information to develop strategic partnerships with Third Party Service providers to support our common customers. Our subprocessors for infrastructure services include Amazon Web Services Inc., Google LLC, Microsoft Corporation & IBM Corporation.
  • During a Change to DocuVision’s Business. If DocuVision engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of DocuVision’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
  • Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes.
  • To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process.
  • To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property, or safety of DocuVision or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
  • With Consent. DocuVision may share Other Information with third parties when we have consent to do so.

Security

DocuVision takes security of data very seriously. DocuVision works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. To learn more about current practices and policies regarding security and confidentiality of the Services, please see our Security Practices. Given the nature of communications and information processing technology, DocuVision cannot guarantee that Information during transmission through the Internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others. When you click a link to a third-party site, you will be leaving our site and we don’t control or endorse what is on third-party sites.

Age Limitations

To the extent prohibited by applicable law, DocuVision does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Changes To This Privacy Policy

DocuVision may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, DocuVision will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.

Identifying The Data Controller And Processor

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Customer is the controller of Customer Data. In general, DocuVision is the processor of Customer Data and the controller of Other Information. DocuVision Inc., a US company based in Berkeley, California is the controller of Other Information and a processor of Customer Data relating to Authorized Users who use Services in the US.

Your Rights

Individuals located in certain countries, including the European Economic Area and the United Kingdom, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

To the extent that DocuVision’s processing of your Personal Data is subject to the General Data Protection Regulation (or applicable laws covering the processing of Personal Data in the United Kingdom), DocuVision relies on its legitimate interests, described above, to process your data. DocuVision may also process Other Information that constitutes your Personal Data for direct marketing purposes, and you have a right to object to DocuVision’s use of your Personal Data for this purpose at any time.

Your California Privacy Rights

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

DocuVision does not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out). Please note that we may use third-party cookies for our advertising purposes.

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at contact@docuvision.ai. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.

Contacting us

To communicate with our privacy team, please email contact@docuvision.ai.